Monthly Archives: January 2012

Ignore the Social Media Voice of Your Customer at Your Peril!

Tweet Over the recent holidays, it was very interesting to see Facebook pages for Kmart (and Kmart Cares), Sears (and Sears Cares), Target, Best Buy, and Walmart and the differences on how they relate to answering customer complaints. Kmart was … Continue reading

Blog and Commentary by Miller Finch , , , , , , ,

Not Seeing Facebook Friends and Pages in Your Newsfeed?

Tweet MISSING SOME FACEBOOK FRIENDS?    If you are seeing the same people in your Facebook newsfeed, it may be their settings, it may be they aren’t using FB much, or it may be you.  Maybe you aren’t interacting with … Continue reading

Blog and Commentary by Miller Finch

Answer Customer Complaints on Social Media, Don’t Hide From Them

Tweet Social media gives businesses the opportunity to become human and interact with their fans, customers, and potential customers.  It also gives voice to those fans and customers to tell you how great your business is, but also to complain … Continue reading

Blog and Commentary by Miller Finch , , , , , , ,

The Importance of Using a Non-Generic Name for Your Business

Tweet I’ve used the services of a dentist-owned business called Gentle Dental. Never mind where it is, you would never find it since there are dozens, if not hundreds, of unrelated dentist offices by that name everywhere.  OK, so that … Continue reading

Blog and Commentary by Miller Finch , , , ,