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- Making Connections on Social Media
- Social Media Management is an Art and a Science
- Social Media Bullies – Commentary
- Small Businesses and the Value of Social Media Marketing
- Social Media Marketing is Not a Magic Bullet
- Social Media Marketing Management Services
- Cheap Social Media Cross-Postings Flatline with Your Market
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Tag Archives: Customer service
Help Them Help You. Give a good link to your stuff!
Tweet When you post something you want others to see, put the direct link to the article, website, Facebook page or whatever. I was trying to be nice and supportive of this person’s front page story, but it was impossible. … Continue reading
There is No Long-Term Value to Cheap
Tweet Value, like beauty, is in the eye of the beholder. What is something worth to you? How do you determine that? Do you shop by price or by convenience and time? Do you buy what a celebrity endorses? What … Continue reading
Do You Watch Your Competitors?
Tweet Do you watch your competitors? Do you keep an eye on your competition? Are they watching you? Do you steal a few ideas or are they taking from you? If your competition is successful, why try to reinvent … Continue reading
Customer Service – The Ugly & The Beautiful
Tweet This is a bit of a long post about my travails in getting my laptop fixed and the variety of repair businesses I dealt with. It’s a comedy. A couple of weeks ago the fan of my laptop burned … Continue reading
Ignore the Social Media Voice of Your Customer at Your Peril!
Tweet Over the recent holidays, it was very interesting to see Facebook pages for Kmart (and Kmart Cares), Sears (and Sears Cares), Target, Best Buy, and Walmart and the differences on how they relate to answering customer complaints. Kmart was … Continue reading
Answer Customer Complaints on Social Media, Don’t Hide From Them
Tweet Social media gives businesses the opportunity to become human and interact with their fans, customers, and potential customers. It also gives voice to those fans and customers to tell you how great your business is, but also to complain … Continue reading
Social Media Marketing is Not a Magic Bullet
Tweet Social Media Marketing is not a magic bullet to fix your business. Social media only expands and amplifies what is already going on in your business. So if your customer service is terrible with your employees treating your customers … Continue reading →